Terms and Conditions

Last Updated: June 14, 2026

Effective Date: June 14, 2026

Please read these Terms and Conditions carefully before using our Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with initial capital letters have specific meanings defined below. These definitions apply whether the terms appear in singular or plural.

1.2 Definitions

For the purposes of these Terms and Conditions:

Application means the Cosmos Omni Channel Platform, a SaaS product provided by the Company, accessible via web browser or any successor interface.
Affiliate means any entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of voting securities.
Brand Knowledge Engine means the proprietary feature within Cosmos that stores and applies brand identity, voice, keyword, and product/service configuration data to govern AI outputs.
Brand Client means a business entity that has registered for and uses Cosmos to manage its own brand's AI-powered content, customer engagement, or analytics.
Company (referred to as "the Company", "we", "us" or "our") refers to Admantis Media LLP, Kharghar, Navi Mumbai, Maharashtra, India.
Content means any text, images, data, or other material generated by, uploaded to, or published through the Service, including AI-generated outputs.
Device means any device that can access the Service, such as a computer, mobile phone, or tablet.
End-User means a consumer who interacts with a chatbot or automated response system powered by Cosmos on behalf of a Brand Client.
Integrations means third-party platform connections enabled within Cosmos, including but not limited to Meta (Facebook/Instagram), Shopify, WordPress, Wix, and Google Ads.
Service refers to the Application, the Website, and all associated automation tools, dashboards, chatbots, content generators, and features provided by the Company.
Subscription means a paid plan that grants access to the Service for a defined period.
Terms means these Terms and Conditions, which form the entire agreement between you and the Company regarding use of the Service.
Website refers to the Admantis website, accessible at https://www.admantis.com.
You means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual accesses or uses the Service.

2. Acknowledgment and Eligibility

These Terms govern your use of the Service and form a legally binding agreement between you and the Company.

By accessing or using the Service, you confirm that:

You are at least 18 years of age. The Service is not offered to individuals under 18.
You have the legal authority to enter into this agreement on behalf of yourself or the entity you represent.
You have read, understood, and agree to be bound by these Terms and our Privacy Policy.
Your use of the Service complies with all applicable laws and regulations in your jurisdiction.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. The Service

3.1 Description

Cosmos is an omni-channel AI platform designed for D2C and SMB brands. The Service includes, but is not limited to:

Brand Knowledge Engine: configuration of brand voice, identity, keywords, product/service mappings, and chatbot tone settings.
AI Blog Writing System: a multi-stage, human-in-the-loop workflow for generating and publishing SEO-optimized blog content.
Social Media Suite: Instagram analytics, Direct Message (DM) management, comment moderation, and automated engagement.
Website Chatbot: an embeddable AI-powered customer support widget trained on your Brand Knowledge Engine.
Custom Dashboards: performance reporting integrating social, ad platform, and inventory data.
Inventory Management: product stock tracking and low-stock alerting.
CMS Publishing Integrations: direct content publishing to Shopify, WordPress, and Wix.
Settings and Administration: Role-Based Access Control (RBAC), user management, and third-party integration configuration.

3.2 Service Availability

We will use commercially reasonable efforts to make the Service available. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control. We will endeavour to provide advance notice of planned downtime where possible.

3.3 Modifications to the Service

We reserve the right to modify, update, add, or remove features of the Service at any time. We will provide reasonable notice of changes that materially reduce the functionality available under your current Subscription plan. Your continued use of the Service following such notice constitutes acceptance of the changes.

4. Accounts and Access

4.1 Account Registration

To use the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

Use a strong, unique password for your Cosmos account.
Not share your credentials with unauthorized individuals.
Notify us immediately at hello@admantis.com if you become aware of any unauthorized access to your account.

The Company is not liable for any loss or damage arising from your failure to maintain account security.

4.3 Role-Based Access Control

The Service includes RBAC functionality that allows account administrators to manage permissions for team members. Administrators are responsible for configuring appropriate access levels and for the actions of all users they authorize. Users with Admin roles may add, remove, or modify access for other users within their workspace.

4.4 One Account Per Entity

Each Brand Client workspace is intended for use by a single business entity. You may not create multiple accounts to circumvent Subscription limitations, usage restrictions, or for any other purpose that violates these Terms.

5. Subscriptions and Payment

5.1 Subscription Plans

Access to certain features of the Service requires a paid Subscription. Details of available plans, pricing, and included features are set out on our Website or communicated during onboarding. We reserve the right to change pricing with reasonable advance notice.

5.2 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). Payment is due at the start of each billing period. Invoices will be sent to the email address associated with your account.

5.3 Payment Processing

Payments are processed by third-party payment processors. By providing payment information, you authorize the processor to charge the applicable fees. The Company does not store full payment card details. All payment processing is subject to the payment processor's own terms and privacy policies.

5.4 Taxes

Subscription fees are exclusive of applicable taxes (including GST, VAT, or other indirect taxes). You are responsible for any taxes applicable to your Subscription in your jurisdiction.

5.5 Refunds

Subscription fees are generally non-refundable except where required by applicable law. If you believe you have been charged in error, contact us at hello@admantis.com within 14 days of the charge.

5.6 Suspension for Non-Payment

If payment is not received when due, we reserve the right to suspend or restrict access to your account after reasonable notice. We will restore access promptly upon receipt of outstanding amounts.

6. Acceptable Use

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service solely to manage your own brand's digital marketing, content, and customer engagement activities.

6.2 Prohibited Activities

You agree not to use the Service to:

Violate any applicable local, national, or international law or regulation.
Generate, publish, or distribute content that is defamatory, obscene, hateful, discriminatory, or otherwise objectionable.
Infringe the intellectual property rights of any third party.
Transmit spam, unsolicited commercial communications, or bulk messaging in violation of applicable laws.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Attempt to gain unauthorized access to any part of the Service, other user accounts, or the Company's systems or networks.
Introduce malware, viruses, or any other harmful code into the Service.
Use automated tools, bots, or scrapers to access or extract data from the Service without our prior written consent.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
Use the Service to develop a competing product or service.
Resell, sublicense, or otherwise transfer access to the Service to any third party without our prior written consent.
Use the Service in any manner that could damage, disable, overburden, or impair the Service or servers supporting it.

6.3 AI-Specific Use Restrictions

When using AI-powered features of the Service, you agree not to:

Intentionally prompt the AI to generate content that is harmful, misleading, or violates any third party's rights.
Use AI-generated content as professional legal, medical, financial, or other regulated advice without appropriate expert review.
Represent AI-generated content as human-authored in contexts where this distinction is legally or ethically required.
Submit prompts containing personal data of third parties without appropriate legal basis and disclosure.

7. Content and Intellectual Property

7.1 Your Content

You retain ownership of all content you upload, input, or create within the Service ("Your Content"), including brand knowledge data, product/service information, and user-generated inputs. By using the Service, you grant the Company a limited, non-exclusive, worldwide licence to access, process, and use Your Content solely to provide and improve the Service in accordance with our Privacy Policy.

7.2 AI-Generated Content

Content generated by the Service's AI features ("AI-Generated Content") is produced using your Brand Knowledge Engine configuration and inputs. Subject to your compliance with these Terms and applicable Subscription payments:

AI-Generated Content that you approve and publish is available for your commercial use.
You are responsible for reviewing all AI-Generated Content before publication and ensuring it is accurate, compliant with applicable laws, and does not infringe third-party rights.
The Company does not guarantee that AI-Generated Content will be free from errors, inaccuracies, or third-party intellectual property issues. You assume all responsibility for content you publish.
The Company does not use Your Content or AI-Generated Content produced in your workspace to train AI models that serve other clients.

7.3 Company Intellectual Property

The Service, including its software, design, features, workflows, Brand Knowledge Engine technology, and all related documentation, is the proprietary intellectual property of Admantis Media LLP and its licensors. Nothing in these Terms transfers any ownership of the Company's intellectual property to you. You are granted a limited, non-exclusive, non-transferable licence to use the Service during your active Subscription period, solely for the purposes described in these Terms.

7.4 Feedback

If you submit feedback, suggestions, or ideas regarding the Service, you grant the Company a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose, including improving the Service, without any obligation to you.

8. Third-Party Integrations

8.1 General

The Service integrates with third-party platforms including Meta (Facebook/Instagram), Shopify, WordPress, Wix, and Google Ads. Your use of these integrations is subject to the respective terms of service and policies of each third-party platform. The Company is not responsible for the availability, accuracy, or conduct of third-party platforms.

8.2 Meta (Facebook/Instagram) Integration

By connecting your Meta Business Account or Instagram account to Cosmos, you authorize the Company to access your Meta data (including analytics, DMs, and comments) on your behalf for the purposes described in our Privacy Policy. You represent that you have the authority to grant this access and that your use of Meta data through Cosmos complies with Meta's Platform Terms of Service. The Company's access to Meta data is governed by Meta's Platform Policies, and we may be required to modify or discontinue Meta-related features if required by Meta.

8.3 Shopify Integration

By connecting your Shopify store to Cosmos, you authorize the Company to access your store data (including products, inventory, orders, and analytics) via the Shopify API on your behalf. You represent that you have the authority to grant this access. Your use of the Shopify integration is also subject to Shopify's Partner Program Agreement and API Terms of Service. The Company's access to your Shopify data is limited to the scopes disclosed in our Privacy Policy.

8.4 CMS Publishing Integrations

When you authorize direct content publishing to Shopify, WordPress, or Wix via Cosmos, you are responsible for ensuring that published content complies with the terms of the relevant platform and any applicable content policies. The Company is not liable for content moderation decisions made by third-party CMS platforms regarding content published through Cosmos.

8.5 Disconnection

You may disconnect any Integration at any time via the Service's Settings panel or directly through the relevant third-party platform. Upon disconnection, the Company will handle associated data in accordance with our Privacy Policy.

9. Data and Privacy

9.1 Privacy Policy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy carefully.

9.2 Brand Client as Data Controller

When you use Cosmos to deploy chatbots or automated responses that interact with your customers (End-Users), you act as the Data Controller for your End-Users' personal data. You are responsible for:

Providing your End-Users with appropriate privacy notices disclosing the use of AI-powered tools and Cosmos's role as a data processor.
Ensuring you have a lawful basis for processing End-User data through the Service.
Complying with all applicable data protection laws in your jurisdiction.

9.3 Data Processing Agreement

Where required by applicable data protection laws (including GDPR), the Company will enter into a Data Processing Agreement with Brand Clients. To request a Data Processing Agreement, contact hello@admantis.com.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us at hello@admantis.com or through the account management settings. Termination does not entitle you to a refund of any prepaid Subscription fees unless required by applicable law.

10.2 Termination by the Company

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if:

You breach any provision of these Terms.
We are required to do so by law or regulatory authority.
We determine, in our sole discretion, that your use of the Service poses a risk to the Company, other users, or third parties.
You fail to pay applicable Subscription fees after reasonable notice.

10.3 Effect of Termination

Upon termination of your account:

Your right to access and use the Service will cease immediately.
You may request an export of Your Content within 30 days of termination. After this period, your data will be deleted in accordance with our Privacy Policy.
All provisions of these Terms that by their nature should survive termination will continue to apply, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Disclaimer of Warranties

The Service is provided to you on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied.

To the fullest extent permitted by applicable law, the Company and its affiliates disclaim all warranties, including:

Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Warranties that the Service will meet your requirements, be uninterrupted, timely, secure, or error-free.
Warranties regarding the accuracy, reliability, or completeness of AI-Generated Content or any information provided through the Service.
Warranties that defects in the Service will be corrected.
Warranties that the Service or its servers are free from harmful components.

You acknowledge that AI-Generated Content may contain inaccuracies and that you are solely responsible for reviewing all content before use or publication. The Company does not warrant the suitability of AI-Generated Content for any specific commercial purpose.

Some jurisdictions do not allow certain warranty exclusions. Where legally required, some of the above exclusions may not apply to you.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the total aggregate liability of the Company and its suppliers for any claim arising out of or in connection with the Service or these Terms shall not exceed the greater of:

The total amount you paid to the Company in the 12 months preceding the claim; or
100 USD (or equivalent in local currency) if you have not made any payments.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or business opportunities.
Loss, corruption, or unauthorized access to data.
Loss of goodwill or reputation.
Business interruption.
Any damages arising from AI-Generated Content that is inaccurate, misleading, or infringes third-party rights.
Any damages arising from the actions or omissions of third-party platforms (Meta, Shopify, Google, etc.) connected to the Service.

The above limitations apply even if the Company has been advised of the possibility of such damages. Some jurisdictions do not allow limitations on liability for certain damages; in such cases, these limitations shall apply to the fullest extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

Your use of the Service in violation of these Terms.
Your Content or AI-Generated Content that you approve and publish.
Your violation of any applicable law or regulation.
Your violation of any third party's rights, including intellectual property rights or privacy rights.
Your use of third-party Integrations in violation of the relevant platform's terms.
Any claims by your End-Users arising from your use of Cosmos to engage with them.

14. Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites or services you visit.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Your use of the Service may also be subject to additional local, state, national, or international laws as applicable.

15.2 Dispute Resolution

If you have any concern or dispute regarding the Service, you agree to first contact the Company at hello@admantis.com and attempt to resolve the matter informally within 30 days. If the dispute cannot be resolved informally, the parties agree to submit to the exclusive jurisdiction of the courts of Maharashtra, India.

15.3 European Union Users

If you are a consumer in the European Union, you will benefit from any mandatory provisions of the law of your country of residence that provide you with greater protection than these Terms.

15.4 United States Users

You represent and warrant that (i) you are not located in a country subject to a United States government embargo or designated as supporting terrorism, and (ii) you are not listed on any United States government list of prohibited or restricted parties.

16. Severability and Waiver

16.1 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

16.2 Waiver

Failure by either party to exercise any right or enforce any obligation under these Terms shall not constitute a waiver of such right or obligation, nor shall it limit a party's ability to enforce such right or obligation in the future.

17. Entire Agreement and Language

These Terms, together with our Privacy Policy and any Subscription order or Data Processing Agreement, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, representations, or understandings.

If these Terms have been translated into another language, the English version shall prevail in the event of any inconsistency or dispute.

18. Changes to These Terms

We may update or modify these Terms at any time. When we make material changes:

We will update the "Last Updated" date at the top of this page.
We will notify registered users via email at least 14 days before the new Terms take effect for material changes.
For minor or clarifying changes, the updated Terms will be effective upon posting.

By continuing to use the Service after revised Terms become effective, you agree to be bound by them. If you do not agree to the updated Terms, you must stop using the Service before the effective date.

19. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Company: Admantis Media LLP
Email: hello@admantis.com
Website: https://www.admantis.com/terms-and-conditions
Registered Address: Kharghar, Navi Mumbai, Maharashtra, India